Have you received a call saying you overpaid a utility bill? It’s probably a scam!

Have you received a call saying you paid too much on a utility bill?
Beware: it’s probably a scam!
You may receive a call saying you paid too much on a utility bill. To make up for this mistake, they say, you’ll get a cash refund and a discount on your future bills. All you have to do is press a number to get your money and discount. You might think this is a strange surprise but will help you save some much-needed money.
Not so fast. This is probably just another utility scam — or, at best, a marketing trick — to get your money. In the unlikely event you really did pay more than you owed on your bill, utility companies don’t usually give cash refunds. Instead, they credit the extra money to your account. As for the future discount on your bill, that’s also not likely. At best, this could be a third-party service provider claiming you’ll save money if you switch to their service. But sometimes these services come with catches that could actually have you paying more on your bill — or even two bills at once: your utility company bill and the service provider bill.
If you get one of these calls, here’s what you should do:
• Hang up. Don’t press any numbers or respond to any instructions. If you press or respond, you’ll probably end up getting more unwanted calls like this.
• Never give the caller your Social Security number, account details — don’t give them any information! Scammers can use almost any information you give them to get your money.
• Call your utility company, using the number on your utility bill. Tell them about the call and ask if the call was for real.
If you want to consider using a third-party utility company, check with the utility regulatory agency in your state to understand your rights and how these companies are supposed to work. Also, report any scams you spot to the FTC at ftc.gov/complaint.
From AmeriCorps Seniors