Ombudsman and Elder Abuse Information

Ombudsman Program

The Ombudsman at MAC Inc. serves as an advocate for residents of nursing homes and assisted living facilities on the Lower Shore, working to ensure that these residents have quality of care and quality of life.

MAC’s  Ombudsman, and a team of specially trained and certified ombudsman volunteers, monitor the conditions of all long-term care facilities, visit residents, investigate complaints (within 24 hours), provide information on regulations and make referrals  as needed to other agencies and programs.

Anyone can contact the Ombudsman Program to voice a complaint or concern, and callers can remain anonymous. The program is not a 24-hour emergency response service.

Elder Abuse Information

Elder abuse:

  • Can occur anywhere: in the home, nursing home or other institution
  • Knows no socio-economic, racial or cultural boundaries
  • More often happens to women
  • Is not always reported to authorities: The National Center on Elder Abuse estimates as few as one in five cases are reported

Kinds of elder abuse include:

  • Physical
  • Emotional/psychological
  • Financial exploitation
  • Sexual
  • Neglect
  • Self-neglect

In the case of suspected elder abuse, and if the senior is living in the community or an assisted living facility, contact your local law enforcement agency and  Adult Protective Services in the senior’s county of residence for help.

In the case of suspected abuse in a nursing home, call the Ombudsman Program at MAC Inc., at 410-742-0505, ext. 104.
Anyone can report suspected abuse and callers may remain anonymous.


For more information:
Cheryl Senkbeil
Director, Ombudsman Program
410-742-0505, ext. 104
Monday-Friday, 8:30 a.m. to 4:30 p.m.