Health Insurance Counseling

State Health Insurance Program (SHIP)

The State Health Insurance Program (SHIP) offers one-on-one counseling and assistance to people with Medicare, and their families.

Michelle Parker is acting director of the State Health Insurance Program (SHIP) at MAC.

The free counseling and assistance may be provided over the telephone, face-to-face and through public education programs. SHIP offers locally accessible services to all eligible persons who request assistance.

Trained counselors provide information, counseling and assistance to Medicare beneficiaries on many Medicare, Medicaid and Medigap matters, such as enrollment in Medicare prescription plans, long-term care insurance, help in resolving billing and claims issues, assistance in filling out complicated forms, information on programs for those with limited income, in addition to other health insurance information.

The Senior Medicare Patrol (SMP) program works hand-in-hand with SHIP to provide information to Medicare and Medicaid beneficiaries, with SHIP offering counseling on health care plans, and SMP focusing on educating beneficiaries about Medicare and Medicaid fraud, errors and abuse.

Eligibility: SHIP is open to anyone with Medicare, regardless of age

For more information:
Michelle Parker, SHIP coordinatorSHIP Program Logo
MAC Inc., Area Agency on Aging
410-742-0505, ext. 114

Maryland Senior Medicare Patrol

Senior Medicare Patrol programs help Medicare and Medicaid beneficiaries prevent, detect and report health care fraud.

The primary goal of the Senior Medicare Patrol (SMP) program is teaching Medicare beneficiaries how to protect their personal identity, identify and report errors on health care bills and how to identify deceptive health care practices, including providing unnecessary or inappropriate services, and charging for services that were never provided.

The SMP works to protect older persons from criminals, while also saving precious health care dollars.

When Medicare and Medicaid beneficiaries are not able to address problems on their own behalf, the SMP steps in to help, making referrals to the Centers for Medicare & Medicaid Services, local law enforcement, State Health Insurance Assistance Programs (SHIP), state insurance divisions, and to other outside organizations as needed.

For more information:
Michelle Parker, SHIP coordinator
MAC Inc., Area Agency on Aging
410-742-0505, ext. 114